Privacy Policy

Last updated: October 15, 2026

This Privacy Policy explains how CaraDesk collects, uses and shares personal information when you visit caradesk.com, send us a request, talk to our AI manager or otherwise communicate with us. CaraDesk is operated by Novablaze Technologies, LLC, a Delaware limited liability company, with its registered office at 131 Continental Dr, Suite 305, Newark, DE 19713, USA (“CaraDesk,” “we,” “us”).

The short version. We collect what you send us — your name, work email, phone number, company and message — so we can respond to you and prepare a setup plan and price. We don't sell your personal information, we don't use advertising cookies on this website, and you can ask us to delete your information at any time.

1. Information we collect

Information you give us

Requests and contact details: name, work email, phone number, company name, website, the products you're interested in, your time zone, and anything you write in your message.
Communications: emails, text or WhatsApp messages you exchange with us.
Live video chat with Ashley: if you start the live video chat on our website, your microphone audio is streamed to our AI provider (Google) to generate Ashley's spoken replies in real time, and the conversation is transcribed while it happens. After the chat we keep a short written summary of what was discussed and agreed, plus any contact details you choose to give Ashley, and share them with our sales team so we can follow up. We don't keep audio or video recordings of these chats, and we never turn on your camera.
Calls with our AI sales rep: if you call our sales line or ask us to call you, we record and transcribe the call to respond to you and to improve our service. We tell you at the start of the call that it's being recorded.

Information collected automatically

Technical data: our hosting provider logs your IP address, browser type, the pages you request and the time of the request, so we can keep the site secure and working.
Referral data: if you arrive from an ad or a link, we may receive campaign parameters (such as utm_source) and the referring page, and store them with your request.
Cookies: this website doesn't use advertising or analytics cookies, and our fonts are served from our own servers. If that changes, we'll update this policy first.

2. How we use information

To respond to your request and email you a tailored setup plan and price.
To contact you about your request by email and — if you agreed — by phone call, text message or WhatsApp.
To prepare a proposal and, if you become a customer, to provide and support our services.
To keep our website and systems secure, prevent spam and abuse, and comply with the law.
To understand which pages and campaigns bring us inquiries, in aggregate.

3. Calls, texts and automated technology

If you check the box agreeing to be contacted by phone or text, you agree that CaraDesk may call or text the number you provided about your request, including with automated technology or an AI voice. Your consent is not a condition of sending a request or of any purchase. Message and data rates may apply. You can opt out at any time by replying STOP to a text, telling the caller, or emailing us at privacy@caradesk.com.

We don't sell your personal information and we don't share it for cross-context behavioral advertising. We share it only:

With service providers: service providers that help us run our business — for example, website hosting (Vercel), email, messaging (such as WhatsApp and Telegram), telephony (such as Twilio) and AI model providers (such as Google) that process content on our behalf to deliver our services. They may use the information only to provide services to us.
For legal reasons — to comply with law, respond to lawful requests, or protect the rights, safety and property of CaraDesk, our users or others.
In a business transfer — if we're involved in a merger, acquisition or sale of assets, subject to this policy.

5. Our customers' data

When a business uses CaraDesk to talk to its own customers, we process those conversations on that business's behalf and under our agreement with it. In that case the business's own privacy policy governs how its customers' information is used, and requests about that information should go to the business directly. We'll help our customers respond to those requests.

6. How long we keep information

We keep requests and related communications for as long as we need them to respond to you and to maintain our business relationship, and generally no longer than 24 months after our last contact with you, unless the law requires us to keep them longer. Server logs are kept for a shorter period for security purposes.

7. Security

We use administrative, technical and physical safeguards appropriate to the information we handle, including encrypted connections (HTTPS), restricted access and server hardening. No method of transmission or storage is completely secure, so we can't guarantee absolute security.

8. Your rights and choices

Depending on where you live — including California, Colorado, Connecticut, Virginia, Utah, Texas, Oregon and other US states with privacy laws — you may have the right to:

know what personal information we have about you and get a copy of it;
correct inaccurate information;
delete your information;
opt out of the sale or sharing of personal information, targeted advertising or profiling (we don't do these);
appeal our decision if we decline your request.

To make a request, email privacy@caradesk.com. We'll verify your request using the information we already have and respond within the time required by law. You may use an authorized agent where the law allows. We won't discriminate against you for exercising your rights.

California residents: in the past 12 months we've collected identifiers (such as name, email, phone number and IP address), professional information (such as company name), internet activity (such as pages visited) and, if you call us, audio recordings, for the purposes described in section 2. We don't sell or share personal information, and we don't use or disclose sensitive personal information for purposes that would require offering a right to limit.

9. Children

Our website and services are intended for businesses and are not directed to children under 16. We don't knowingly collect personal information from children.

10. International processing

Your information may be processed and stored in the United States and other countries where we or our service providers operate. Wherever it's processed, we protect it as described in this policy.

11. Changes to this policy

We may update this policy from time to time. We'll post the new version on this page and change the “Last updated” date. If the changes are significant, we'll take reasonable steps to let you know.

12. Contact us

Questions or requests about privacy: privacy@caradesk.com. Mail: Novablaze Technologies, LLC, 131 Continental Dr, Suite 305, Newark, DE 19713, USA.